1. Information for the Processing of Personal Data

For Moschou SA, the protection of the personal data of its customers and associates is of paramount importance. For this reason we take the appropriate technical and organizational measures to protect the personal data we process and to ensure that their processing is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties who process personal data on its behalf.
This Privacy and Privacy Policy applies to the services we provide to our customers, to the communication to any interested party and to the company’s website and its online services related to retail sales.

2. General Data Protection Regulation

The General Data Protection Regulation (GDPR) 2016/679 (EU) is the new regulatory framework of the European Union (EU) in this area. In addition, Greece has harmonized with the Regulation with law 4624/2019 passed on August 28, 2019. The object of the Regulation is to establish the conditions for the processing of personal data, the protection of the rights and freedoms of individuals and in particular the right to protection personal data
Personal data, as defined in Article 4 of the GDPR, is the information that can be used to identify you and to communicate and trade with you, for example your name, your postal address, your e-mail address or any other information that, if combined with each other can identify you.

3. Moschou as controller

MOSCHOU SA, as the person in charge of processing the personal data collected from the page, under the name «Moschou SA», located in Vassiloudi Thessaloniki, 27th km Thessaloniki-Kavala Old National Rd, 57012 with VAT number 094297190, for business purposes collects and processes the personal data of its associates, suppliers, employees and customers, in accordance with applicable national law (4624/2019) and European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data as applicable. Therefore, Moschou SA acts as the controller, in accordance with Article 4 para. 7 of the GDPR.
For any issue regarding the processing of personal data you can contact the Privacy Department of Moschou SA at the following contact details:
email: [email protected]
phone: +30 23930 21013

4. Your personal data we process

The staff of Moschou SA is well trained and informed about its obligations regarding the protection of customers’ personal data and professional privacy. There is always a contractual relationship between Moschou SA and its employees, with the necessary commitments of confidentiality and taking appropriate organizational and technical measures to protect the personal data of customers.
We process your personal data only for a legal purpose, provided that one of the conditions of article 6 par. 1 of the GDPR is met. The website was designed so that users can visit it without having to reveal their identity and without having to provide personal data unless they wish. In carrying out our activities and cooperating with you, we will need to collect and process some of your personal data. More specifically:

4.1 Personal data for order processing
In order to process an order, MOSCHOU SA through the page will have to collect name, email, phone, address, city, postal code, country. This data is absolutely necessary for our communication with you and the shipment of the products after the payment of the products.

In case you do not become a member of the E-tiles website, your personal data will be stored exclusively for the respective order and until our products are delivered to you.
In case you become a member of our E-tiles website, your personal data will be stored in your personal card and you will be able to exercise all the rights set by the Regulation at any time.
Legal bases for the above processing are the execution of our contractual obligations (GDPR article 6 par. 1b), the legal interest of MOSCHOU SA (GDPR article 6 par. 1f) and the consent (GDPR article 6 par. 1 ‘a).

4.2 Personal data for sending newsletter
With your consent, MOSCHOU SA saves your email so that it sends you at regular intervals informative emails about the new products of the company.
Each informative email has the option to unsubscribe from our lists whenever you wish.
Legal bases for the above processing are the legal interests of MOSCHOU SA (GDPR article 6 par. 1 ‘f) and the consent of the subject (GDPR article 6 par. 1’ a).

5. Basic Principles of personal data processing

• The processing of personal data takes place in a legal, fair and transparent manner.
• The collection of personal data is carried out only for specified, clear and legal purposes.
• The collection of personal data is adequate and relevant.
• Personal data is accurate and up to date.
• Inaccurate personal data is corrected or deleted.
• Personal data remains confidential and securely stored.
• Personal data is not disclosed to third parties unless it is necessary for them to be offered services by agreement.

6. Where is your personal data disclosed?

Moschou SA may transmit personal data provided by individuals to third parties, in the following cases and for specific purposes.

6.1 To employees or external associates
These are experienced professionals who are well-informed about the confidentiality obligations regarding customers’ personal data. Employees / external associates of Moschou SA (eg transport company, courier companies), have access only to the personal data of the customers, which are deemed absolutely necessary for the performance of their duties. There is always a contractual relationship between Moschou SA and its employees / external partners, with the necessary commitments of confidentiality and taking appropriate organizational and technical measures to protect the personal data of customers.

6.2 Other third parties due to legislation
We may disclose your personal information in order to comply with the law or to comply with a mandatory legal procedure (eg for tax purposes), or to protect the rights or security of Moschou SA.

6.3 Other third parties, for the implementation of the services of the company Moschou SA
There are cases where we need to disclose the necessary personal data of customers for the smooth operation of some electronic services (data center, hosting, etc.). In each case, special reference will be made to the relevant service contract.

6.4 Other third parties with your consent
In addition to the disclosures described in this Privacy and Privacy Policy, we may transmit information about you to third parties, provided you give us your free and express consent.

6.5 Recipients outside the EEA
The personal data you provide to us will be transferred and stored on our servers, located within the EEA (European Economic Area). We will not transfer your information outside the European Economic Area (EEA) unless you are a non-EEA user, in which case you may need to transfer your details to deliver your products, process payment / returns or send us promotional information on which you have registered. We will take all necessary steps to ensure that your personal information is processed securely and in accordance with this Data Protection Policy and legislation when it takes place from a location outside the EEA. For the avoidance of doubt, where the United Kingdom is no longer a Party to the EEA, the references in this paragraph to the EEA shall mean the EEA and the United Kingdom as long as United Kingdom applies the GDPR or similar regislation.

7. Privacy Policy

Moschou SA implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction and unauthorized and / or illegal access to, use, modification or disclosure. These technical and organizational measures are taken both during the design of the processing media (eg encryption of the server data and the company’s computers, etc.), and by default, so that only the personal data necessary for the respective process are processed. purpose of processing (principle of minimization of personal data). Moschou SA does not rest on the technical security measures it has taken so far, but is constantly looking for new and modern methods in order to shield the personal data it collects and processes. In any case, the operation of the internet and the fact that it is free to anyone does not guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures by gaining access and possibly using personal data for unauthorized and / or unlawful purposes.

8. Actions in case of violation of the personal data of the subjects

In the event that a breach of the data subjects’ personal data is found and this breach may pose a threat to their rights and freedoms, Moschou SA undertakes to notify without delay and in any case within 72 hours of being aware of the fact. of the violation, to the Personal Data Protection Authority (APDPX) and if deemed necessary to the data subject.

9. Subject Rights

Every natural person whose data is processed by Moschou SA, has the following rights:

9.1 The right to be informed
You have the right to be informed about the identity and contact details of us, or our representatives, the purposes of the processing for which the personal data is intended, as well as the legal basis for the processing, the recipients or the categories of recipients of the personal data. As part of the principle of transparency that governs the operation of our company, you can contact us requesting further information on how your personal data is processed and how to exercise your rights, by submitting the relevant requests. Your requests will be answered without delay and in any case within one month of receiving the request. This time limit may be extended by a further two months, if necessary, taking into account the complexity of the request and the number of requests.

9.2 Right of access
You have the right to be aware of and verify the legality of the processing and to request copies of the personal data being processed. Thus, you have the right to access the data and receive additional information about their processing. You also have the right to access more specific information about the content and how to exercise your individual rights.

9.3 Right of correction
You have the right to study, correct, update or modify your personal data.

9.4 Right of erasure
You have the right to request the deletion of your personal data when we process it with your consent or in order to protect our legal interests. In all other cases (such as when there is a contract, obligation to process personal data imposed by law, public interest), this right is subject to certain restrictions or does not exist as the case may be (eg we have the right to refuse the deletion of personal for the purpose of establishing, exercising or upholding our legal claims).

9.5 Right to restriction of processing
Υou have the right to request a restriction on the processing of your personal data in the following cases:
1. when you dispute the accuracy of the personal data and until it is verified,
2. when you oppose the deletion of personal data and instead of deleting you request the restriction of their use,
3. when personal data is not needed for processing purposes, however you are necessary to establish, exercise, support legal claims, and
4. when you object to the processing and until it is verified that there are legitimate reasons that concern us and prevail over the reasons why you oppose the processing.

9.6 Right to object
You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of the legal interests we seek as processors, as well as to the processing for the purposes of direct information promotion. In particular, you have the right to object to any decision made solely on the basis of automated processing, including profiling, which produces legal effects that affect or significantly affect you. Exceptionally you can’t object to the automated decision making that concerns you, when this decision, whether it is necessary for the conclusion or execution of the contract we have concluded with you, or is based on your explicit and free consent.

9.7 Right to data portability
You have the right to receive your personal data free of charge in a form that will allow you to access, use and process it using commonly used processing methods. You also have the right to request that, if technically possible, we transfer the data directly to another controller. This right exists for the data you have provided to us and their processing is carried out by automated means based on your consent or in execution of a relevant contract.

9.8 Right to withdraw consent
Where processing is based on your explicit and free consent, you have the right to revoke it freely, without prejudice to the legality of the processing based on your consent, before revoking it.
To revoke your consent you can contact the Privacy Policy of Moschou SA at the following contact details:
email: [email protected]
phone number: +30 23930 21013

9.9 Right of complaint to authorities
In case of violation of your personal data you have the right to file a complaint to the Personal Data Protection Authority (
Phone number: +30 210 6475600,
Fax: +30 210 6475628,
email: [email protected] .

10. Personal Data Retention Period

The data storage period is decided based on the following specific criteria depending on the case:
• When processing is required as required by the provisions of the applicable legal framework, customers’ personal data will be stored for as long as the relevant provisions so require.
• When processing is performed on a contract basis, customers’ personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.
• Your account data subject to tax regulations will be retained for up to 10 years from the cancellation of your account in our system as required by law. After this time, they are deleted without notice.
• Regarding the personal data of the customers and the employees of Moschou SA, we keep them for 5 years from the end of our contractual cooperation, for the possibility of showing ancillary claims of these subjects, which are subject to the 20-year limitation period. The CVs of the employees are deleted as soon as the candidate is selected. The CV of the runner-up in the employee’s file.

11. Websites of third parties

Our Website may provide links to other Websites that are not owned or controlled by us, but which we believe could be useful or interesting to visitors to our Websites. In this case, we are not responsible for the privacy practices used on the websites of others or for the validity of their content or for the collection of information by the parties who own and control those websites, or the use of their Cookies. Therefore, we are not responsible for any damage or problems that occur to any of you who will use this foreign Website and ultimately, it is up to you whether or not to use a link to another Website provided by our Website, in in case you do not trust him completely.

12. Children access

By giving your consent you responsibly declare that you are over 15 years old. If you are under 15 years old, you may use our website and its services only with the participation and approval of a parent or guardian.

13. Renewals and changes
The website is constantly updated and expanded both functionally and in terms of products and services, with the consequence that it renews the current policy of protection of the secrecy of transactions. We recommend that you read this page at regular intervals to be informed of any changes to the content of this protection policy.